In 2022, Mercury launched the Retail Integration Programme – a large, complex and far-reaching piece of work designed to bring Mercury and Trustpower together. The programme is still in progress and spans culture, processes, data and technology, while also designing the future of Mercury’s retail business. Realising traditional ways of working would not cut it, they adopted adaptive ways of working to not only deliver the programme, but to pave the way for how Mercury will work in the future.
Our March event dived into leading a large complex change programme encompassing multiple different delivery structures, including the leadership required for success. The key topics we unpacked were :
Sujith Ramachandra created this visual recording of the event.
There were some wonderful insights generated in what was a very honest, open and powerful learning opportunity.