Operating Model Design

Architect a new operating model

as the platform for accelerating

strategy delivery.

Many organisations adopt new ways of working only to find it creates tensions elsewhere. Over time, the organisation reverts back to how it has always done things and the investment in new ways of working is lost. One way to avoid this is to realign the organisation to a clear and agreed operating model. An operating model is based on strategic intent and includes the business model, target customer, capabilities needed, and ways of working required. It is a blueprint that represents how value is delivered by an organisation.

How we can help


Understand your strategic intent and define the key principles for a successful model. Design and test the model with a range of business stakeholders.


Apply the model as a contained pilot with a jointly staffed, cross-functional support and governance group. We assess what works well and where there are areas of friction and address these while in pilot.


Expand the model further in the organisation. This may be a large scale roll out, or an iterative “inspect and adapt” approach depending on the context.


Case studies

Our outcomes


Team Efficiency


Stakeholders Satisfaction


Increased Engagement

Our insights

How to give effective feedback

Edwin Dando — November 22, 2021

Many self-managing teams struggle to reach a truly high-performing state. When an organisation moves to a self-management model, a key service centralised management traditionally played – giving feedback – is often ignored, leaving teams struggling to truly grow.  In this article, we share how to[…]

How to receive feedback

Edwin Dando — November 11, 2021

Feedback is a critical part of building an adaptive organisation. While people have talked about how to give effective feedback, little has been said on how to receive feedback.  In the early years of Radically, we tried to build a strong feedback culture, and frankly, we[…]

How to apply Agile in business

Edwin Dando — May 11, 2021

I recently spoke with a diverse group of small-medium business owners about how to apply agile in business.  The audience was both big and small firms from almost every business sector conceivable, from manufacturing to construction, media, health care, real estate right through to a[…]